Returns and Refunds Policy

At ZeroFlake ®, we are committed to ensuring your satisfaction with our products. Due to the nature of our products and for hygiene reasons, we cannot accept returns of hair combs once they have been opened or used. Please read our policy below for more details.

1. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges on hair combs once the packaging has been opened. This policy ensures that all our customers receive brand new, unused products.

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will require proof of the damage or defect, such as a photograph, to process your request. Upon verification, we will be happy to offer a replacement or a full refund, including any shipping costs incurred.

3. Incorrect Orders

If you receive an incorrect item or order, please contact us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you at no additional cost, and provide instructions on how to return the incorrect item if necessary.

4. Refund Process

For approved refund requests, the following process will apply:

  • Refund Method: Refunds will be processed to the original method of payment.
  • Processing Time: Please allow 5-10 business days for the refund to appear in your account after it has been processed.
  • Communication: You will receive an email notification once your refund has been processed.

5. How to Contact Us

For any issues regarding your order or to request a refund for damaged, defective, or incorrect items, please contact our customer service team with your order number and details of the issue at: support@zeroflakeindia.com

6. General Information

We reserve the right to update or modify this Returns and Refunds Policy at any time without prior notice. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our return and refund practices.

Thank you for shopping with ZeroFlake ®. We value your business and strive to provide you with the best possible products and customer service.